Summary

Understanding

About involvement and engagement

Why involve consumers?

Why engage consumers?

Principles of involvement

Diverse and inclusive involvement

Planning

Identifying aims and objectives

Where to involve (trial level)

Where to involve (organisation level)

How to involve?

Preparing a budget

Undertaking

Recruiting consumers

Ethics review and involvement

Writing in plain language

Training consumers

Reimbursing consumers

Providing feedback to consumers

Evaluating

Defining impact

Evaluating involvement

Reporting involvement